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Legal

Refunds and cancelling

For businesses that subscribe to Classwell. Last updated 30 October 2026.

Your first month is free

Your first month costs nothing and needs no card. If Classwell isn't right for you, tell us before the month ends and you pay nothing. We never charge you without asking first.

After the first month

If you carry on, Classwell is billed monthly in advance, in US dollars, at the price on our pricing page for your number of active members. Payments are handled by our payment partner, Dodo Payments, which acts as the merchant of record and may show on your statement as Dodo Payments or DODOPAY. There is no contract, no setup fee and no cancellation fee.

Cancelling

You can cancel any time by writing to us through our contact form or replying to any billing email. Cancelling stops the next payment. You keep using Classwell until the end of the month you've already paid for, and then your account closes.

Refunds

  • Billing mistakes are refunded in full. If you were charged twice, charged after you cancelled, or charged for the wrong size of plan, we refund the difference in full. Tell us within 60 days of the charge.
  • Part months aren't refunded. Because your first month is free, we don't refund the unused part of a month you've paid for. You keep using Classwell until that month ends.
  • If Classwell is down for a long stretch in a month you've paid for, write to us and we'll credit or refund that time fairly.

Refunds go back to the card or account you paid with, through Dodo Payments. They usually arrive within 5 to 10 business days, depending on your bank.

Your data when you leave

Your members, leads, plans and history are yours. Before or after you cancel, ask us and we'll send you a copy of all of it as spreadsheet (CSV) files. We keep your account's data for 30 days after it closes, so you can change your mind or ask for a copy, and then we delete it. Backup copies are removed as our backups roll over.

Your members' payments

If your members pay you through your own Stripe or Square account, that money is between you and your members. Cancelling Classwell doesn't refund or cancel anything your members have paid you. Your refund policy for your members is your own.

Questions

Use our contact form or email hello@classwell.app. A real person replies within one business day.