Customer terms

These terms are between you, the business that signs up, and Classwell, which is run by Manish Singh. You can reach us at hello@classwell.app. When you create a Classwell account or start your free month, you agree to these terms. Our website terms cover classwell.app itself.

What Classwell is

Classwell is software for gyms, studios and martial arts schools. It covers schedules, bookings, check-in, waivers, members, families, leads, reports and a member app. When you start, we help you move your data over and set things up, as part of your plan. We describe only what the software does today, and the features you get are the ones in the app.

The free month and billing

• Your first month is free and needs no card.
• After that, Classwell is billed monthly in advance, in US dollars, at the price on our pricing page for your number of active members. Prices are per location. Sales tax is added where it applies.
• Payments are taken by Dodo Payments, our merchant of record. Dodo's own terms apply to the payment itself.
• If your gym grows into the next price band, we tell you before your price changes. Nothing changes without notice.
• If we change our prices, we give you at least 30 days' notice by email first.
• If a payment fails, we let you know and try again. If it's still unpaid after 14 days, we may pause your account until it's sorted. Your members' own bookings and check-ins keep working while we sort it out with you.

Cancelling and refunds

There's no contract. You can cancel any time, and you keep using Classwell to the end of the month you've paid for. How refunds work is on our refunds and cancelling page.

Your data

• Everything you and your members put into Classwell belongs to you. That includes members, leads, plans, bookings and history.
• We use it only to run Classwell for you. We don't sell it, and we don't use it for advertising.
• You can ask for a copy of all of it at any time, and we send it as spreadsheet (CSV) files.
• After your account closes, we keep the data for 30 days, then delete it. Backup copies are removed as our backups roll over.

Your members' information

You decide what you collect about your members, and you're responsible for having their permission to collect it. That includes waivers and anything about children. We look after that information for you and handle it only on your instructions. Our privacy notice lists the service providers we use to do that.

Your members' payments

If you connect your own Stripe or Square account, your members pay you directly into that account. Classwell isn't a party to those payments and takes no share of them. That provider's terms apply between you and them.

Fair use

Please use Classwell only for running your business. Don't use it to send spam, to break the law, or to try to get into anyone else's account. Keep your sign-in to yourself, and give your staff their own accounts. We may suspend an account that puts other customers or their members at risk. If we do, we tell you why.

Keeping it running

We work hard to keep Classwell available and secure, with a backup taken daily. We can't promise it will never be down or never have a mistake in it. If something goes wrong, we tell you and fix it as fast as we can. If you're affected for a long stretch, we credit or refund that time fairly, as set out on the refunds page.

Our responsibility

As far as the law allows, we aren't responsible for indirect losses, such as lost profits. Our total responsibility to you is limited to what you paid us in the 3 months before the problem happened. Nothing in these terms limits a responsibility that the law doesn't allow us to limit.

Ending the service

You can stop using Classwell at any time. If we ever stop offering Classwell, we give you at least 60 days' notice, refund any time you've paid for and won't get, and send you a copy of all your data.

Changes to these terms

If we change these terms in a way that matters to you, we email you at least 30 days before the change takes effect. If you don't agree, you can cancel before then.

Questions

Use our contact form or email hello@classwell.app. A real person replies within one business day.